A Hotelier

OKKO Hotels Lille Centre

August 19, 2021

Hourly rates 35 h/semaine

Contract type : CDD

Language : French, English

OKKO HOTELS is a young French hotel group whose ambition is to offer the best of 4* to the travellers of today and tomorrow. Our objective: to open 50 hotels in France. If you like ambitious challenges, join our team and embark on the OKKO HOTELS adventure!

The 4* OKKO LILLE CENTRE hotel, located in the centre of the city at 13 rue D'Amiens, opened its doors in early May 2021. It has 120 rooms and, like all the other OKKO hotels, a Club and a fitness-sauna area.

What is the Hotelier position at OKKO HOTELS?
At OKKO HOTELS, we do not recruit receptionists, brigade chiefs or breakfast managers. We recruit versatile hoteliers in charge of welcoming guests and their well-being throughout their stay but also in charge of managing and running the Club, an innovative and friendly space dedicated to our customers.

Your main tasks will be to:

Customer relationship
- To be the best ambassador of the OKKO HOTELS spirit to the hotel's guests
- Contribute to the permanent satisfaction of the client throughout his stay from the moment he is welcomed until his departure
- Contribute to customer loyalty by always listening to their needs and being responsive in the implementation of solutions

Responsibilities Reception
In compliance with internal operating procedures:
- Manage telephone calls and reservations
- Check incoming reservations and their payment guarantees
- Organize the reception and departure of customers
- Provide a concierge service
- Monitor customer receipts and manage the reception desk cash register
- Ensure the relationship with other departments (floor, technical) and team members
- Know and apply the hotel's security rules (fire...)

Club Responsibility
In compliance with internal operating procedures:
- Reception of customers in the Club
- Preparation and implementation of the breakfast, snack and aperitif offer
- Compliance with hygiene and food safety standards

Experience and qualifications required:
- BAC + 2 or equivalent
- Minimum 1 year experience in 3 or 4* hotels
- Proficiency in computer tools / French, English fluent
- Excellent interpersonal skills, outgoing personality, recognized spirit of service
- Sharing OKKO HOTELS values: conviviality, generosity, modernity and serenity

Contract :
Temporary contract 35h/week - Start of contract : ASAP
Please send your applications to Gabriel Touchard gabriel.touchard@okkohotels.com.

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