A hotel receptionist (M/W)

OKKO HOTELS is a young French hotel group whose ambition is to offer the best of 4* to the travellers of today and tomorrow. Our conception of the hotel business is built around strong values: Modernity, Generosity, Conviviality and Serenity.

Our objective: to open 50 hotels in France. If you like ambitious challenges, join our team and embark on the OKKO HOTELS adventure!

OKKO CANNES CENTRE 4*, the Group's fourth hotel, is looking for a Hotelier to take part in this wonderful adventure.

What is the Hotelier position at OKKO HOTELS?

At OKKO HOTELS, we do not recruit receptionists, brigade chiefs or breakfast managers. We recruit versatile hoteliers in charge of welcoming guests and their well-being throughout their stay but also in charge of managing and running the Club, an innovative and friendly space dedicated to our customers.

Your main tasks will be to:

Customer relationship

• To be the best ambassador of the OKKO spirit to the hotel's guests

• Contribute to the permanent satisfaction of the client throughout his stay from the moment he is welcomed until his departure

• Contribute to customer loyalty by always listening to their needs and being responsive in the implementation of solutions

Responsibilities Reception
In compliance with internal operating procedures:

• Manage telephone calls and bookings

• Enhance the OKKO HOTELS loyalty program

• Check incoming reservations and their payment guarantees

• Organize the reception and departure of customers

• Provide a concierge service

• Monitor customer receipts and manage the reception desk cash register

• Ensure the relationship with other departments (floor, technical) and team members

• Know and apply the hotel's security rules (fire...)

Club Responsibility
In compliance with internal operating procedures:

• Welcoming customers into the Club

• Respecting hygiene and safety standards

• Carry out and ensure the service of different drinks and cocktails to customers

• Keeping the cash register

• Managing the drinks stock

• Cleaning the machines and equipment in the bar

• Participation in the preparation and setting up of the breakfast, snacking and aperitivo offer

Experience and qualifications required:

• BAC + 2 or equivalent
• Experience in 4* hotel business desired
• Proficiency in computer tools / French, English fluent
• Excellent interpersonal skills, outgoing personality, recognized spirit of service
• Sharing OKKO HOTELS values: conviviality, generosity, modernity and serenity

Contract:

CDI 39h / Start of contract: ASAP

Contact : meryl.courneil@okkohotels.com

visit the hotel website